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Terms and Conditions

Our Terms and Conditions

Terms and Conditions

Read and understand our terms and conditions if possible prior to booking a trip with us.

Bookings and quotes

The prices quoted for the various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses or lodges, all meals as indicated, sightseeing as detailed in the itinerary, park entrance fees, airport transfers, ground transportation, English or French speaking driver/guides and bottled mineral water while on safari.

A Minimum payment of 40% is required on confirmation of the booking and the remaining balance payable 40 days prior to the safari The payment balance is due no later than 40 days prior to the safari, unless agreed otherwise.

Bookings made within 40 days prior to the safari must be paid in full at the time of confirmation

Client’s bookings are accepted on the understanding that the clients appreciate the possible risks in particular adventurous activities like trekking, climbing, nature walk, boat cruise, biking, game driving and white water rafting among others. We make sure that these terms and conditions are clearly understood.

Cancellation and refund

Cancellation should be made in writing (by emails for those outside the country). It will incur the following charges on the total costs of the trip per person/group;

60days or more prior to arrival                               20% charge
59-32 days prior to arrival                                        30% charge
31 -14 days prior to arrival                                        50% charge
7-3 days prior to arrival                                             75% charge
48 hours or less prior to arrival                               100% charge

Magoma Gorilla Africa Safaris reserves the right to deduct all expenses incurred like transfer fees from the money paid.

Gorilla permits and air tickets are 100% non-refundable.

For unused services, late arrival or no-show of any of the members of the tour will attract no refund.


Our quotes for various safaris are as per the itinerary and include the following services, unless stated otherwise: overnight in hotels, guesthouses, tents or lodges. All meals as indicated, sightseeing as detailed in the itinerary, park entrance fees and ranger fees, airport transfers where applicable, ground transportation, English speaking driver/guides and bottled mineral water in the vehicle are also included.


Magoma Gorilla Africa Safaris makes all efforts to deliver to the clients, however, the company does not have direct control of the provision of services by suppliers and, whilst every supplier is chosen with the utmost care, Magoma Gorilla Africa Safaris  does not accept liability for errors or omissions of such suppliers.

Magoma Gorilla Africa Safaris shall not be liable for any loss, damage or injury of any nature to person or property. The company tries to care for any possession and luggage to prevent any loss.

Magoma Gorilla Africa Safaris will not accept liability or pay compensation for unforeseen circumstances beyond the control of the company and its representatives like, flight delays/cancellations, war or threat of war, riots, civil disturbances, terrorist acts, border

or airport closure, acts of government or other authorities, strikes, thefts, epidemics, road closures, industrial disputes, natural or nuclear disaster, extreme weather conditions, fire, technical and/or mechanical problems to transport and all similar events beyond the company’s control.

Personal Health and insurance

Members of the tour are responsible for their travel documents and certificates. Magoma Gorilla Africa Safaris encourages clients to have appropriate passports, visas, travel permits, health certificates and other documentation prior to the safari.

Medical precautions in regard to health and safety should also be taken. Medical advice should be sought well before travelling.

Clients should also obtain a comprehensive travel insurance before coming to Uganda. Local evacuation coverage is available in the unlikely event of a medical emergency while on safari can be arranged by Magoma Gorilla Africa Safaris

Age requirements

Most of our trips the minimum age is 7 at the time of travel.  All travelers under the age of 18 must be accompanied by a parent or legal guardian.  This person accompanying the underage will be responsible and cares for that under age and can sign relevant documents, to delegate their authority.


The mode of transport to use depends on the number of clients and the route taken, based on the specifications of the itinerary agreed with the clients. Every effort is made to ensure that vehicles are provided in a roadworthy condition but no liability can be accepted for a puncture, breakdown, damage, or any delay as a result of the poor road conditions. These terms and conditions protect both the travelers and service providers.

Why Book With Us?

  • No-hassle best price guarantee
  • Customer care available 24/7
  • Hand-picked Tours & Activities
  • Free Travel Insureance

Get a Question?

Do not hesitate to give us a call. We are an expert team and we are happy to talk to you.